TERMS & CONDITIONS

Introduction

Welcome to Sound On Wheels. By accessing or using our services, including receiving SMS communications, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not engage with our services.

SMS Communication

1. SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications:
If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):

Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable)
Example: "Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method:
You may opt-in to receive SMS messages from Sound On Wheels in the following ways:

Verbally, during a conversation
By submitting an online form
By filling out a paper form

6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at Contact Us Page.

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary

Ordering / Shopping

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our Catalogs, and click on any items that you GOTTA HAVE and put them into the shopping cart. After you have finished your selection, click on "Checkout" button and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

BATTERY/CORE CHARGE

Due to shipping regulations, batteries are shipped dry. (No acid)

Core charge may be applied to engine assemblies, crankshafts, cylinders.

REFUND AND RETURN POLICY

No returns on Electrical Parts, Decals, Marks, or Emblems.

All other returns subject to a 25% restock fee.

All returns must be in original packaging.

All returns must have a return authorization #.

Oversized boxes will cost more to ship. We will contact you if a shipment cost has changed.

ORDER/CANCELLATION POLICY

Please be sure you want something before you order it! In the unfortunate event that you have to cancel your order with us or change an item after your order has been placed, please be aware that in some situations an item has to be ordered from our distributors. Once your item has processed and shipped to us from the manufacturer or distributor, there is no stopping it!! Cancellation of an item or order at this point will be subject to the above return policy. Post-order size changes will be subject to the appropriate exchange fee.

DELIVERY SCHEDULE

We process your order right away. We will normally send your order to you within the time frame specified for each item as you place item in your cart. For Will Call orders, you will be notified when your order is ready for pickup.

INTERNATIONAL ORDERS

Sound On Wheels will accept and ship international orders. However, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees, which are levied once a shipment reached your country. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Any and all orders abandoned or refused delivery forfeit refund.

BACK ORDERS

If your item is not in stock, we will back order for you. You will be notified via email in 1-2 days if your item is back orded. You will have the option to cancel your order if you would rather not wait.

PRICE CHANGES

Prices subject to change due to interchanged part numbers in the event that this happens we will contact you prior to shipping. Oversized boxes will cost more to ship. Prices subject to change without notice, in the event of a price increase we will contact you prior to placing your order.

TAX CHARGES

For orders made from within the United States sales tax will be applied to all in state orders. All other orders are tax free.

CREDIT CARD SECURITY

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

IMPORTANT NOTICE TO FREIGHT ORDERS

Please be sure to inspect the shipment for damage prior to signing for it. If there is noticeable damage to the box, please inspect the part for damage as well.

In the event that your part(s) is/are damaged, it is important that you refuse the delivery and contact us immediately. By signing for the shipment, you are agreeing that it was delivered in good condition, therefore no damage claim can be filed with the carrier.

Once the shipment is signed for, you are liable for any damage to the parts, so please be sure that your shipment has arrived in good condition prior to signing for it. If your delivery is being shipped to a commercial address, please be sure that any employee that could sign for it knows this information as well and either contacts you when the shipment comes in, or inspects it for damage before signing any paperwork.

**LIFT GATE NOTE** In the event that you should require a lift gate, the customer is responsible for the charges. These charges start at $90.00 USD from FedEx and you will get a bill in the mail from FedEx, after using this option.

PRICES SUBJECT TO CHANGE DUE TO INTERCHANGED PART NUMBERS IN THE EVENT THAT THIS HAPPENS WE WILL CONTACT YOU PRIOR TO SHIPPING. OVERSIZED BOXES WILL COST MORE TO SHIP. PRICES SUBJECT TO CHANGE WITHOUT NOTICE, IN THE EVENT OF A PRICE INCREASE WE WILL CONTACT YOU PRIOR TO PLACING YOUR ORDER.